{"id":2597,"date":"2020-07-13T16:33:57","date_gmt":"2020-07-13T16:33:57","guid":{"rendered":"https:\/\/howste.ninja\/?page_id=2597"},"modified":"2023-10-26T11:13:56","modified_gmt":"2023-10-26T11:13:56","slug":"faq-contact-howste-for-web-support","status":"publish","type":"page","link":"https:\/\/howste.ninja\/index.php\/faq-contact-howste-for-web-support\/","title":{"rendered":"FAQ Before Contacting Howste for Web Support"},"content":{"rendered":"<div id=\"pl-2597\"  class=\"panel-layout\" ><div id=\"pg-2597-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-2597-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-2597-0-0-0\" class=\"so-panel widget widget_sow-accordion panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-accordion so-widget-sow-accordion-default-99be652ed941-2597\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Before submitting a ticket, have you looked through the FAQ to see if your solution is present?<\/h3><div>\n\t<div class=\"sow-accordion\">\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-chrome\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-chrome\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-chrome\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Chrome\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-chrome\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-chrome\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Google Chrome<\/h3>\n<p>Go to the three-dot menu (<i class=\"fas fa-ellipsis-v\"><\/i>) at the upper-right of\u00a0<a href=\"https:\/\/www.pcmag.com\/reviews\/google-chrome\">Chrome<\/a>\u00a0to select\u00a0<strong>Settings &gt; Advanced &gt; Privacy and security &gt; Clear browsing data\u00a0<\/strong>or<strong>\u00a0History &gt; History &gt; Clear browsing data\u00a0<\/strong>or<strong>\u00a0More tools &gt; Clear browsing data.\u00a0<\/strong>Or type \"chrome:\/\/settings\/clearBrowserData\" in the omnibar without the quotation marks.<\/p>\n<p>Any of these options takes you to the dialog box to delete not only the history of your browsing, but also your download history (it won't delete the actual downloaded files), all your cookies, cached images and files (which help load pages faster when you revisit), saved passwords and more.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-opera\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-opera\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-opera\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Opera\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-opera\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-opera\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Opera<\/h3>\n<p>Under the main menu in\u00a0<a href=\"https:\/\/www.pcmag.com\/reviews\/opera\">Opera<\/a>, in the navigation bar on the left, click the clock icon to enter History. You'll see a\u00a0<em>Clear browsing data<\/em> button that offers almost identical settings as Chrome, right down to the \"beginning of time\" option. (You can also type \"opera:\/\/settings\/clearBrowserData\" into the address bar.) It's similar because Opera is built with the engine from the Chromium Project, which also underlies Chrome.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-microsoft-edge-explorer\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-microsoft-edge-explorer\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-microsoft-edge-explorer\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Microsoft Edge &amp; Explorer\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-microsoft-edge-explorer\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-microsoft-edge-explorer\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Microsoft Edge and Internet Explorer<\/h3>\n<p>Go to the three-dot menu (<i class=\"fas fa-ellipsis-h\"><\/i>) in\u00a0<a href=\"https:\/\/www.pcmag.com\/reviews\/microsoft-edge\">Microsoft Edge<\/a>\u00a0and select\u00a0<strong>Settings &gt; Privacy &amp; security<\/strong>; in the fly-out menu, click the button under Clear browsing data that reads \"Choose what to clear.\"<\/p>\n<p>Here you can get rid of browsing history, cookies, cached data, stored form data, saved tabs, media licenses, website permissions, and stored passwords; click Manage Permissions and you can delete things like sites you've given permission to show pop-ups.<\/p>\n<p>You can't delete just one chunk of data from a time period like a day or week, but there is the option to \"Always clear this [data] when I close the browser.\" That ensures you have no browser history stored, as long as you close the browser regularly.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-safari\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-safari\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-safari\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Safari\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-safari\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-safari\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Safari<\/h3>\n<p>On\u00a0<a href=\"https:\/\/www.pcmag.com\/reviews\/apple-macos-sierra\">macOS<\/a>, Safari rules. Clearing your website visit history is simple: click Clear History in the History menu. Then in the pop-up, pick a timeframe for how far back you want to erase. This is doing a lot more than deleting the browser history, however\u2014it also takes out your cookies and data cache.<\/p>\n<p>You can instead click\u00a0<strong>History &gt; Show History<\/strong>\u00a0to get a pop-up displaying every site you've visited, then take out sites individually, without losing the cookies and cache. Zap cookies by going into Preferences &gt; Privacy; delete your cache by going to the Develop menu and picking Empty Caches. If you don't have a Develop menu in Safari, go to Preferences &gt; Advanced and check\u00a0<em>Show Develop Menu in Menu Bar<\/em>\u00a0at bottom.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-mozilla-firefox\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-mozilla-firefox\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-mozilla-firefox\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Mozilla Firefox\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-mozilla-firefox\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-mozilla-firefox\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Mozilla Firefox<\/h3>\n<p>In the latest version of\u00a0<a href=\"https:\/\/www.pcmag.com\/reviews\/mozilla-firefox\">Firefox<\/a>\u00a0go to the hamburger menu (<i class=\"fas fa-bars\"><\/i>) and section\u00a0<strong>Options &gt; Privacy &amp; Security<\/strong>. You're instantly in the Content Blocking section; scroll down to get to History. Set Firefox to remember, to never remember, or get some custom settings like remember history, but not cookies, or whatever.<\/p>\n<p>This section also has a Clear History button. Click it to pick a time range to clear (1, 2, 4, or 24 hours\u2014or everything), and what data to dump (history, logins, forms\/search, cookies, and cache).<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-mobile-browsers-safari\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-safari\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-safari\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Mobile Browsers Safari\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-safari\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-safari\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Safari<\/h3>\n<p>On the iPhone and iPad, Safari is the standard browser. To not record a browser history, you can just stay in Private mode while surfing. When you do have a history to delete, go to\u00a0<strong>Settings &gt; Safari &gt; Clear History &amp; Website Data<\/strong>. Doing this not only takes out the history, but also cookies and other stuff. Plus, if the phone is signed into iCloud, it clears the history on iCloud as well as on other devices hooked into that iCloud account.<\/p>\n<p>If you want to only delete data for select sites, go back to\u00a0<strong>Settings &gt; Safari<\/strong>\u00a0and scroll down to\u00a0<strong>Advanced &gt; Website Data<\/strong>. After it loads (it can take a while) you'll see a listing of every website you've visited\u2014and probably a lot you didn't, because it also records the sites serving third-party cookies. Tap\u00a0<strong>Edit &gt; (minus symbol)<\/strong>\u00a0next to each to delete, or just swipe left for the same function.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-mobile-browsers-chrome\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-chrome\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-chrome\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Mobile Browsers Chrome\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-chrome\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-chrome\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Chrome<\/h3>\n<p>Google's Chrome browser is the standard with all Android phones, and is\u00a0<a href=\"https:\/\/itunes.apple.com\/us\/app\/google-chrome-fast-secure\/id535886823?mt=8\" target=\"_blank\" rel=\"noopener\">downloadable on iOS<\/a>. In either, go to the three-dot (<i class=\"fas fa-ellipsis-h\"><\/i>) menu, select\u00a0<strong>History<\/strong>, and you're looking at the list of all sites you've visited while cognito (as opposed to Incognito)\u2014and that includes history across all Chrome browsers signed into the same Google account.<\/p>\n<p>With iOS, you have the option to either click Edit or Clear Browsing Data at the bottom. If you click the latter (which is the only option on Android phones and tablets), you're sent to a dialog box (pictured) that allows the eradication of all browsing history, cookies, cached data, saved passwords, and autofill data\u2014you pick which you want to delete. Android users get the added ability to limit deletion to an hour, a day, a week, a month, or the legendary \"beginning of time.\"<\/p>\n<p>Again, check\u00a0<a href=\"https:\/\/myactivity.google.com\/myactivity\" target=\"_blank\" rel=\"noopener\">My Activity<\/a>\u00a0later to see what may be stored online.<\/p>\n<p>What's more, on iOS, there is a completely separate Google app for searching (<a href=\"https:\/\/itunes.apple.com\/app\/apple-store\/id284815942?mt=8\" target=\"_blank\" rel=\"noopener\">iOS<\/a>,\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.googlequicksearchbox&amp;hl=en\" target=\"_blank\" rel=\"noopener\">Android<\/a>), with its own integrated browser. You can't delete the history of surfing within that Google app, though you can close all the tabs by clicking the Tabs icon at upper right, swiping one floating window right to delete, then clicking CLEAR ALL. That app's search history is stored at My Activity, of course.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-mobile-browsers-safari-7-69dfced0174df\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-safari-7-69dfced0174df\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-safari-7-69dfced0174df\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Mobile Browsers Safari\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-safari-7-69dfced0174df\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-safari-7-69dfced0174df\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Safari<\/h3>\n<p>On the iPhone and iPad, Safari is the standard browser. To not record a browser history, you can just stay in Private mode while surfing. When you do have a history to delete, go to\u00a0<strong>Settings &gt; Safari &gt; Clear History &amp; Website Data<\/strong>. Doing this not only takes out the history, but also cookies and other stuff. Plus, if the phone is signed into iCloud, it clears the history on iCloud as well as on other devices hooked into that iCloud account.<\/p>\n<p>If you want to only delete data for select sites, go back to\u00a0<strong>Settings &gt; Safari<\/strong>\u00a0and scroll down to\u00a0<strong>Advanced &gt; Website Data<\/strong>. After it loads (it can take a while) you'll see a listing of every website you've visited\u2014and probably a lot you didn't, because it also records the sites serving third-party cookies. Tap\u00a0<strong>Edit &gt; (minus symbol)<\/strong>\u00a0next to each to delete, or just swipe left for the same function.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-mobile-browsers-firefox\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-firefox\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-firefox\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Mobile Browsers Firefox\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-firefox\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-firefox\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Firefox<\/h3>\n<p>The Firefox browser is available for\u00a0<a href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/ios\/\" target=\"_blank\" rel=\"noopener\">iOS<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/android\/\" target=\"_blank\" rel=\"noopener\">Android<\/a>, free on both platforms. How you delete the browser history in each is a little different.<\/p>\n<p>On iOS, tap the hamburger menu (<i class=\"fas fa-bars\"><\/i>) at the bottom right and select\u00a0<strong>Settings<\/strong>. Scroll down to the Privacy section, and select Data Management. On the next screen you can turn off collection of browser history (or data caching, cookies, and offline website data) entirely. Click the Clear Private Data link at the bottom to clear all of the above. Note in Settings there is also a toggle to Close Private Tabs, which shuts them all down when you leave the browser, should you be using such tabs o' stealth.<\/p>\n<p>On Android, Firefox uses the three-dot menu (<i class=\"fas fa-ellipsis-v\"><\/i>) at upper right. Select History to see the list, and click CLEAR BROWSER HISTORY at bottom to nix them all from existence. If you click the menu and go to Settings &gt; Privacy and check the box on Clear Private Data on Exit to get the option to clear the private data of your choice whenever you quit the browser.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"have-you-cleared-your-browser-cache-mobile-browsers-opera\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-opera\" aria-controls=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-opera\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHave you cleared your browser cache? Mobile Browsers Opera\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-have-you-cleared-your-browser-cache-mobile-browsers-opera\"\n\t\t\t\tid=\"accordion-content-have-you-cleared-your-browser-cache-mobile-browsers-opera\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Opera<\/h3>\n<p>It's on\u00a0<a href=\"http:\/\/www.opera.com\/mobile\" target=\"_blank\" rel=\"noopener\">iOS and Android<\/a>, naturally. In fact, Opera for Android comes in two versions\u2014a standard version and Opera Mini, which sends all websites and graphics through Opera servers to get compressed before you read them. Opera Mini is also on iPhone and even Windows Phone.<\/p>\n<p>To clear history in Opera Mini on iPhone, clcik the O menu at bottom and select History, then click on the trash can icon to delete it. Or from the O menu, select Settings &gt; Clear to find options to clear saved passwords, or browsing history, or cookies and data\u2014or to hose all of them at once.<\/p>\n<p>On Android, on the hamburger menu (<i class=\"fas fa-bars\"><\/i>) select history and kill it with the trash can icon in the toolbar. Or go to hamburger menu to access Settings. You can scroll down to the Privacy section and find Clear Browsing Data...which lets you individually kill passwords, history, or cookies;<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"using-safari-and-cant-hear-audio-on-the-videos\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-using-safari-and-cant-hear-audio-on-the-videos\" aria-controls=\"accordion-content-using-safari-and-cant-hear-audio-on-the-videos\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tUsing Safari and can't hear audio on the videos?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-using-safari-and-cant-hear-audio-on-the-videos\"\n\t\t\t\tid=\"accordion-content-using-safari-and-cant-hear-audio-on-the-videos\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>1. System Preferences &gt; Other\/ Flash Player &gt; Advanced &gt; Delete All<\/p>\n<p>Press the \"Delete All\" button<\/p>\n<p>2. Install Adobe Flash Player.<\/p>\n<p>http:\/\/get.adobe.com\/flashplayer\/<\/p>\n<p>Quit Safari.<\/p>\n<p>Restart computer. Relaunch Safari.<\/p>\n<p>3. Enable Plug-ins<\/p>\n<p>Safari &gt; Preferences &gt; Security<\/p>\n<p>Web Content: &gt; \"Enable Plug-ins\".<\/p>\n<p>or<\/p>\n<p>Internet Plug-ins &gt; \"Allow all other plug-ins<\/p>\n<p>4. Reset Safari.<\/p>\n<p>Click Safari in the menu bar.<\/p>\n<p>From the drop down select \"Reset Safari\".<\/p>\n<p>Uncheck the boxes next to all items.<\/p>\n<p>Check the box next to \"Remove all website data\".<\/p>\n<p>Click \"Reset\".<\/p>\n<p>6. Turn off Extensions, if any.<\/p>\n<p>Safari &gt; Preferences &gt; Extensions<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"using-safari-and-cant-hear-audio-on-the-videos-11-69dfced0174e3\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-using-safari-and-cant-hear-audio-on-the-videos-11-69dfced0174e3\" aria-controls=\"accordion-content-using-safari-and-cant-hear-audio-on-the-videos-11-69dfced0174e3\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tUsing Safari and can't hear audio on the videos?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-using-safari-and-cant-hear-audio-on-the-videos-11-69dfced0174e3\"\n\t\t\t\tid=\"accordion-content-using-safari-and-cant-hear-audio-on-the-videos-11-69dfced0174e3\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Mackeeper and any other third-party utilities that claim to protect, speed up, or clean your Mac can often interfere with Safari's ability to play files. These see outside videos that are hosted by a third party platform as malware and will not allow you to stream the video files.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"using-safari-on-ipad-and-cant-hear-audio-on-the-videos\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-using-safari-on-ipad-and-cant-hear-audio-on-the-videos\" aria-controls=\"accordion-content-using-safari-on-ipad-and-cant-hear-audio-on-the-videos\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tUsing Safari on iPad and can't hear audio on the videos?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-using-safari-on-ipad-and-cant-hear-audio-on-the-videos\"\n\t\t\t\tid=\"accordion-content-using-safari-on-ipad-and-cant-hear-audio-on-the-videos\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>This site is designed for iPadOS 13.4.1, we don't support anything prior to that.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"cant-hear-audio-on-the-videos\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-cant-hear-audio-on-the-videos\" aria-controls=\"accordion-content-cant-hear-audio-on-the-videos\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan't hear audio on the videos?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-cant-hear-audio-on-the-videos\"\n\t\t\t\tid=\"accordion-content-cant-hear-audio-on-the-videos\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<ol>\n<li>Ensure that your device is not muted and that your audio is turned up.<\/li>\n<li>Select the audio on the video file, ensure that it is turned up.<\/li>\n<li>Make sure that you have a clear connection to any external devices that you are playing the audio through. (headphones, speakers, etc.)<\/li>\n<\/ol>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"ensure-volume-ringer-is-turned-up-on-mobile-devices\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-ensure-volumeringer-is-turned-up-on-mobile-devices\" aria-controls=\"accordion-content-ensure-volumeringer-is-turned-up-on-mobile-devices\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tEnsure Volume\/Ringer is Turned Up (on mobile devices)\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-ensure-volumeringer-is-turned-up-on-mobile-devices\"\n\t\t\t\tid=\"accordion-content-ensure-volumeringer-is-turned-up-on-mobile-devices\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Ensure Volume\/Ringer is Turned Up<\/h3>\n<p>Make sure the\u00a0volume\/ringer is turned all the way up. Some users have had to open the \u201c<strong>Music<\/strong>\u201d or \u201c<strong>YouTube<\/strong>\u201d app, play a song\/video, turn the volume up, then play the video again to get it to work.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"microphone-covered-clogged-on-mobile-devices\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-microphone-coveredclogged-on-mobile-devices\" aria-controls=\"accordion-content-microphone-coveredclogged-on-mobile-devices\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tMicrophone Covered\/Clogged (on mobile devices)\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-microphone-coveredclogged-on-mobile-devices\"\n\t\t\t\tid=\"accordion-content-microphone-coveredclogged-on-mobile-devices\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Microphone Covered\/Clogged<\/h3>\n<p>The device may detect something in the microphone jack and fail to play sound through the speaker. Ensure that your finger or case is not accidentally covering the microphone hole while you are recording. Also, clean out the microphone jack using compressed air or a toothpick if needed.<\/p>\n<p>If the device believes that the microphone is in use, it will prevent audio playback on a video file.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"speaker-blocked-on-mobile-devices\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-speaker-blocked-on-mobile-devices\" aria-controls=\"accordion-content-speaker-blocked-on-mobile-devices\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tSpeaker Blocked (on mobile devices)\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-speaker-blocked-on-mobile-devices\"\n\t\t\t\tid=\"accordion-content-speaker-blocked-on-mobile-devices\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Speaker Blocked<\/h3>\n<p>Check the speaker and microphone to make sure it isn\u2019t blocked with lint or other foreign object. A needle seems to work for cleaning them out.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"charging-jack-clogged-on-mobile-devices\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-charging-jack-clogged-on-mobile-devices\" aria-controls=\"accordion-content-charging-jack-clogged-on-mobile-devices\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tCharging Jack Clogged (on mobile devices)\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-charging-jack-clogged-on-mobile-devices\"\n\t\t\t\tid=\"accordion-content-charging-jack-clogged-on-mobile-devices\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Charging Jack Clogged<\/h3>\n<p>Some users have reported that cleaning the charging jack works.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"airplay-is-on-on-mobile-i-devices\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-airplay-is-on-on-mobile-i-devices\" aria-controls=\"accordion-content-airplay-is-on-on-mobile-i-devices\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tAirplay is On (on mobile i-devices)\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-airplay-is-on-on-mobile-i-devices\"\n\t\t\t\tid=\"accordion-content-airplay-is-on-on-mobile-i-devices\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Airplay is On<\/h3>\n<p>Ensure Airplay is not enabling a connection to another device. Swipe up from the bottom of the screen to reveal the Control Center, select the \u201c<strong>AirPlay<\/strong>\u201d icon and disconnect anything that may be connected.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"unplug-from-computer-on-mobile-i-devices\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-unplug-from-computer-on-mobile-i-devices\" aria-controls=\"accordion-content-unplug-from-computer-on-mobile-i-devices\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tUnplug from Computer (on mobile i-devices)\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-unplug-from-computer-on-mobile-i-devices\"\n\t\t\t\tid=\"accordion-content-unplug-from-computer-on-mobile-i-devices\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>Unplug from Computer<\/h3>\n<article id=\"article-comment-986737\">\n<div class=\"comment-content\">\n<p>There is a well known bug in the operating system for Apple Catalina. When you connect your iPad to the computer, it removes the sound on TV, videos and everything else. All that was required to restore the sound was to unplug it from the computer, restart the application, and sound returns.<\/p>\n<\/div>\n<\/article>\n<p>&nbsp;<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"if-you-have-tried-everything-listed-above-and-are-still-having-issues-on-mobile-ipad-devices\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-if-you-have-tried-everything-listed-above-and-are-still-having-issues-on-mobile-ipad-devices\" aria-controls=\"accordion-content-if-you-have-tried-everything-listed-above-and-are-still-having-issues-on-mobile-ipad-devices\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tIf you have tried everything listed above and are still having issues (on mobile iPad devices)\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf218;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#xf209;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-if-you-have-tried-everything-listed-above-and-are-still-having-issues-on-mobile-ipad-devices\"\n\t\t\t\tid=\"accordion-content-if-you-have-tried-everything-listed-above-and-are-still-having-issues-on-mobile-ipad-devices\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3>If you have tried everything listed above and are still having issues<\/h3>\n<h3><a style=\"background-color: white; font-size: 16px;\" href=\"https:\/\/vsatips.com\/2017\/07\/03\/no-sound-on-videos-in-safari-ios-10-12\/\">This link has some great suggestions for what to do to get audio working again.\u00a0<\/a><\/h3>\n<p>We have offered all the suggestions that we have. Since we know that the links work, and the page is setup to industry standards, we suggest that you request assistance from Apple, or that you follow the link above to find a work around. We can not offer assistance with individual devices and personal equipment.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-2597-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-2597-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-2597-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Please check our FAQ before you submit a ticket for assistance. If we have not answered your question we are happy to help. Although we can not repair individual devices. If we are not able to help, we suggest that you contact your device manufacturer.<\/p>\n<p>Are you having issues interacting with a website that we designed or developed? Please have the url of the page that you were on when you experienced the issue ready to go. Copy and paste it into the form below when it asks for it. We usually have a 24 hour or less response time. Although on weekends this can take longer. Please be patient with us. If there is an urgent situation you can contact the company the website is for and deal with them directly. This form is ONLY for web site related questions or issues. 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